Recruitment FAQ
Everything a school needs to know about hiring on JobsKru: setting up your organisation, posting jobs, credits and payment, and handling applications.
Getting started
How do we start hiring on JobsKru?
Create an employer account and register your organisation. Our team reviews every new organisation before its jobs and profile appear on JobsKru, which keeps the listings trustworthy for educators.
If your organisation is already on JobsKru, ask to join it instead; one of its admins approves your request.
How long does the organisation review take?
Usually within one working day. You can complete your school profile and prepare job posts while you wait; we email you when the review is done.
Can several people from our school use JobsKru?
Yes. Admins can invite colleagues from the Team page. Admins manage the team, billing and branches; members work on jobs and applications.
Organisations with more than one campus can add branches, and limit a member to the branches they hire for.
Posting jobs
Is posting a job free?
Yes, the Starter package is free. Silver, Gold and Platinum packages stay online longer and appear higher in search results; they are paid with credits. See the Pricing page for the current packages.
Why isn’t my job visible yet?
Every job is checked by our team before it goes live. While it is waiting it shows as “Pending review” in your employer area. If we can’t publish it, we tell you why so you can fix it and submit it again.
Can we change a job after it is published?
A live job can’t be edited, so applicants always see what they applied to. Close it, then duplicate it to post an updated version. Drafts and rejected jobs can be edited freely.
Can we ask applicants our own questions?
Yes. Build application forms with your own questions and attach them to any job. You can set a default form so new jobs use it automatically.
Credits and payment
What are credits?
Credits are how you pay for premium features: upgraded job packages, highlighting your school at the top of the school list, and unlocking full educator profiles. One balance covers your whole organisation, including its branches.
How can we pay?
By card or PromptPay through Stripe — credits are added as soon as the payment goes through.
Schools in Thailand can also pay by bank transfer: upload the transfer slip and the credits are added once our team has checked it.
Do we receive a tax invoice or receipt?
Yes. Add your billing details (organisation name, address and tax ID) on the Billing page — they are needed before you can pay. We email a tax invoice and receipt for each purchase.
Applicants
Where do we see applications?
In the Applications section of your employer area. Move each applicant through the hiring stages and add a note when you do, so your team can see where everyone stands.
Can we search for educators who haven’t applied?
Yes. Educators who choose to be visible appear in the educator directory. Contact details and full CVs are shown once you unlock a profile with credits, or when the educator applies to one of your jobs.
How do we keep applicants’ personal data safe?
Only members of your organisation can see your applications. Use the data only for recruitment, and follow Thailand’s Personal Data Protection Act (PDPA) — our Privacy Policy explains how JobsKru handles it.
Still have a question?
Our team answers by email, usually within one working day.